Skintellect

Support

Skincare-ingredient scanner · Help & contact

Need help with Skintellect? Have a question, a bug to report, or feedback about a scan result? We're happy to help — just send us an email.

Contact support

bratkevychv@proton.me

We usually reply within 2–3 business days.

What to include

To help us resolve your issue faster, please mention:

a short description of the problem or question;
your app version (Settings → About) and your device model & iOS version;
for a scan issue, which product you were scanning and what you expected to see.

Common questions

My photos — are they uploaded? No. The app reads the ingredient text on your device and only sends that text for analysis. Photos never leave your device.

Subscriptions & refunds. Purchases are handled by Apple through the App Store. To manage or cancel a subscription, open the App Store app → your account → Subscriptions. Refunds are requested through Apple at reportaproblem.apple.com.

Privacy & terms. See our Privacy Policy and Terms of Use.